Route 01 — Shipping & Delivery
Getting it to your door
Standard delivery arrives within 3–5 business days. Express orders placed before 2:00 PM are delivered the next business day. Same-day delivery is available in selected city zones for orders confirmed before 11:00 AM.
We deliver nationwide, with same-day service limited to major metro areas. Enter your postal code at checkout to see the exact options and delivery window for your location.
Fees are calculated at checkout based on distance, package size, and the speed you choose. Standard delivery is free on orders above the threshold shown in your cart, and the exact charge is always confirmed before you pay.
Yes. At checkout you can pick a preferred date and delivery window. Need to adjust it later? Reschedule from your order page any time before the courier is dispatched.
Route 02 — Orders & Tracking
From checkout to doorstep
Once your order ships, you'll get a tracking link by email and SMS. You can also log in and open the order to follow its status in real time — from packed to out for delivery.
You can edit or cancel any time before dispatch, right from your order page. Once it's with the courier we can't modify it, but you can refuse delivery or arrange a return instead.
The courier attempts delivery and leaves a notice if you're out. You can then reschedule, redirect to a neighbour, or hold it at a nearby pickup point. We make up to two re-delivery attempts at no extra cost.
Check the tracking link for the latest status first. If it's marked delivered but you haven't received it, or it hasn't moved in over 48 hours, contact support with your order number and we'll investigate right away.
Route 03 — Payments & Returns
Paying and sending things back
We accept major debit and credit cards, bank transfers, and popular mobile wallets. Cash on delivery is available in selected areas and appears as an option at checkout when eligible.
Most items can be returned within 14 days of delivery if they're unused and in their original packaging. Start a return from your order page and we'll arrange a free pickup or drop-off for eligible items.
After we receive and inspect your returned item, refunds are processed within 3–7 business days. How soon it appears in your account depends on your bank or payment provider.